Avital A.

UPDATE:
I got a message from Tammy who went above and beyond to thoroughly explain their policies (which are confusing when you're used to sites like Amazon). I should be fully reimbursed soon and will update this review again otherwise.

PREVIOUS:

The site did not make clear that it would take between 9 and 14 business days to arrive, since expedited shipping says "2-3 business days". I tried to cancel, since I need the dress for a wedding much sooner than two weeks from now. I received a notification that I would be charged for 50% of the dress AND full shipping costs if I canceled my order since items are "made to order". However, I ordered a small, and if all items were truly made to order, I would have created it custom for the same price to include all my measurements exactly. On top of all that, to be charged the FULL SHIPPING COST when the item has not and will not be shipped is a blatant ripoff! That's an expense they are avoiding entirely, but still demanding I pay for in full. Who knows how this dress will fit, AND I won't even be able to wear it at its intended event. UPDATE: It's actually FIFTEEN business days until expected shipping. This was NOT what was written on the site. And, if it's true that work is only done ON business days: I ordered on a Saturday, but canceled my order on Monday - the first business day since my order. Very disappointed.