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I ordered (well thought I ordered) a personalised tshirt for my son's 1st birthday. Clicked on the options, name on tshirt Luke. Size 12-18 months. Paid for the tshirt.
When the tshirt came, it said Jackson size 6 months. I contacted Zazzle and they said they checked the order and I definitely put in Jackson not Jake! I emailed again saying I hope I said Luke in the emails as that would be a lot of times I got my son's name wrong.
They offered me store credit.
Later I was on my PayPal account and I noticed that under the Zazzle payment information there was an ongoing transactions setup. Which means they can keep taking money out my account. Very strange!
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Avi S.'s review of Zazzle earned 2 Very Helpful votes
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Hello Avi,
I am so sorry to hear about the issue with your t-shirt and would love the opportunity to make this right. Unfortunately, the order # you provided (124) isn't a valid number. Can you please message us the correct order # or e-mail associated with your Zazzle account?
I look forward to assisting you further!
Thank you,
Christine