Ordered vacuum on 10/10. Never received and charged. Followed tracking of package showing Sam location in Kentucky for 10 days. Followed up through web site. Told us was in Kentucky and they had so many days yet to ship. Still no pkg. Called direct yesterday and same message. Pkg delayed no notices. Could not credit account for another 10 to 12 days. But charged immediately! Poor service poor communication. Will never order or purchase a Dyson product again!