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The 1st contractor they sent was a guy that borrowed his cheap dull mower from a family member. So they don't really screen their contractors. Since it was only $25 I let that slide and tried again. Hit the jackpot with the 2nd contractor... a REAL professional with FABULOUS equipment, named Walter. I have recommended him to several people locally. Unfortunately the SUPPORT PERSON THERE IS RUDE and ridiculous. They accused me of reporting their emails as SPAM (which I had not) and insisting I set up a gmail account if I wanted to do business with them. This was my 2nd offensive encounter with their "SUPPORT PERSON". They have now cancelled my order, refused to send a mower and HAVE NOT REFUNDED MY $$
EDIT TO ADD.
I don't need the company to send me emails to communicate with the contractor. I asked them to stop sending me emails because they kept spamming me with solicitations. The nasty support person said they had set my account to not receive emails so this is their doing. Before being "banned" I communicated JUST FINE with the contractors via their website. The owner of this company is ruining it for their good contractors. They have kept my payment but refused to provide service.
EDIT TO ADD AGAIN BECAUSE THE OWNER CAN"T READ VERY WELL... Like I said, I had been communicating JUST FINE with the contractors via the company website. I am not going to set up a gmail account because the owner told me to.
They had NO REASON to send me any emails, although i had been receiving constant email solicitations from them.
I had nothing to do with the emails showing up as "rejected"
It didnt matter. I placed orders and there were NO ISSUES.
The OWNER is worried that his company is being reported as a SPAM site... probably has to do with all the unwanted solicitation that they send. I would only use the MESSAGE function on the website.
My main complaint NOW is that the company cancelled the service and my account, but will not refund my money.
I am not interested in doing business with such a lunatic jerk.
Read the other comments about him... I am not alone in my opinion.
YOU are damaging the ability for good contractors to work.
NOW... can you please refund the money I paid you for the service you refused to provide?
EDIT TO ADD. Notification of Refund Received from Paypal!
Austin T.'s review of LawnMowingOnline earned 20 Very Helpful votes
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Yes, you have been banned from the website. Emails sent to the customer by contractors who were asking her questions about mowing her lawn were being rejected, so we asked the customer to change her email address so she would receive these emails. This is not uncommon, but instead of the usual response of "of course thank you" the customer refused, instead writing back a nasty email in ALL CAPS. We tried again, sending screenshots of the error messages we were receiving. Again customer refused. Since contractors could not communicate with the customer we cancelled the order and told her not to place future orders. Customer than placed more orders after being told not to and threatened to leave negative reviews on Yelp and Facebook. As a business we have the right to refuse service just like any company and should not be threatened with negative reviews if we refuse service. Customer has been banned from the website.