Purchased Yakima Landing pad 15s set of four. The box arrived open, there were only pads for one side and one was broken. The parts were scratched and had been used before. This was clearly a return that was not checked when it was received. I had to buy from another company so I could get my rack setup in time for my trip. I tired using the 'live chat' feature but no one was available and it was during business hours. I emailed customer service and received no response.