I guess I'm lucky. Of three items purchased, I was e-mailed & told that two of the items were back-ordered. When my shipment arrived, it had two of the items (but not the third). The third item still hasn't arrived after 3 weeks... and, like with so many other people, neither e-mails or phone calls seem to work.
Great products, I must say, and great prices. That's the only thing that prevents me from giving them a 1-star rating. Terrible customer support (and it seems their warehouse people either are either too dumb or don't care to do their jobs properly).
Just makes me more resolved to shop locally. May cost more, but why contribute to perpetuating this downward spiral (you all know what I'm talking about!) where everything - product quality, customer service, integrity - is just going to hell in a handbasket? Not to mention that spending locally creates & supports local jobs! (OK... I'm done.)