Audrey F.

This store is a scam. I bought a stress ball for fun and within the 2 minutes that I took it out of the box, it burst and white substance came out from the filling plug, which wasn't even closed properly. I guess this isn't completely (I guess?) Showcase's fault, but they should still be responsible for the quality of products they're carrying. Since it was defective, I obviously tried to return it, but it just so happens that they have a hidden return policy which they don't even tell you about and you only know if you like search it up or get it from the reciept AFTER you make your purchase. And even on the reciept, there is "30-day return policy" in big letters and in tiny letter in a very hidden spot there is something along the lines of "If opened then final sale". So when I brought it back to the store to get a refund, the store emplyee was very rude and said that all she could do was exchange it for another one. But it LITERALLY burst within 2 minutes, and I hadn't even opened the box before that. So I just went and picked another one, and opened the box to check for defects. That was when the store employee told me "If you opened it that's the one you're buying, just letting you know!" So I had no choice but to bring it to the front counter to get it rung up. That was when another employee told us that we could also get the amount of the purchase in store credit. WELL, if the first employee had told me about exchanging for store credit, I probably would've done that because I didn't even want the stress ball anymore. She obviously didn't want to tell me about about store credit in the first place, so thank god for that other employee. I will never be shopping at that Showcase location ever again. Very dissapointed in the quality and terrrible attitude of the employee.