My order of invitations for a friend's bridal shower and for another friend's baby shower did not arrive. I informed him that I had already initiated an investigation with the carrier but was concerned about the amount of time an investigation with the carrier could take. Carey was so accommodating and understanding of my sense distress in needing these invitations. He did not hesitate to offer the invitations to be resent at no additional cost and when I asked if I could pay extra for expedited shipping to get them quicker, he again did not hesitate to offer this expedited shipping at no additional cost to me. It is company's like this and Customer Service Representatives like this that go the extra mile that make someone a forever customer. You have no idea how much I appreciate this extra effort of care and customer service. I will order from Zazzle again and again! Thank you! Audrey