I had a great experience as a first-time Swappa user. I appreciated the easy yet through buying process and found the FAQ section to be quite useful. The way the site operated gave me a sense of confidence in the process. My seller was a bit slow posting the shipping and tracking info, but I was able to obtain that info quickly through the Swappa interface by chatting directly with the buyer. I'll be back here again the next time I need something for sure!