Assaf S.

I have made two non refundable reservations (but with a great price) for a resort in the Seychelles using getaroom.com via kayak. After reading the reviews here my heart sank and I was extremely worried.
I called the hotel to verify my reservations were in place - but as many stated here - the reservations were not there.
Getaroom phone rep was unhelpful and kept following his script like a robot and told me they only forward the reservation to the property 72 hours in advance.

I was naturally nervous until 3 days before checkin - I have called the hotel again and found out my reservation was still not there. Called getaroom again, however this time I was put on hold while a supervisor cleared things out with the hotel. In 30 minutes I had 2 hotel confirmation numbers for both of my stays which were checked out by the hotel.
I had no further issues or hiccups after that. Checkin was uneventful both times (even got a complementary upgrade).

To summarize - the service getaroom provides should clearly improve but it's not a scam. If I wasn't aware of the potential issues and followed up - we probably would have been surprised to find there is no reservation when we arrive at the property - but thanks for my productiveness situation has been avoided.