Asli C.

I am beyond disappointed with my first shopping experience with Abercrombie. I placed my order on 27/07/2022. My order was never even shipped according to the tracking information, but when I emailed CS I was told my parcel was "lost". I then did not receive any more responses via email. I decided to talk to CS via live chat. I was told I could be sent a replacement order for the next day. I could see many of my items were out of stock, so I specifically asked if my items were going to be available for delivery. You can check your records to see this. Since I was told all the items were in stock, I agreed for the replacement to be sent out. While still trying to resolve the issue, the associate disconnected mid chat. I was then unable to connect to live chat again, as the "chat ended" appeared every time I got through. Why is there a live chat option, if no one is going to help when there is an issue? A couple of minutes after the chat, I got an email stating all but two of my items were out of stock! I then had to phone Abercrombie CS, who confirmed only two items would be sent. I requested the order just be cancelled, because I bought each item as a set to wear together, and I would take my business elsewhere. I was told the order could not be cancelled. I haven't even been sent a new tracking number, has the order even shipped? Absolutely appalled by the poor level of service. I still have not received a refund for the other items either. What is going on? I am not being contacted on Twitter either