Ashli K.

If I could give zero I would. Eight days ago I booked a trip and was double charged. They charged both the gift card I used for the transaction as well as an additional credit card which I did not authorize. I have called numerous times, been on hold for several hours, sent emails, sent private messages via their Facebook, and used all available contact forms on their website and this is still not resolved. They keep assuring me will happen in a timely manner but no one has a time estimate. Only managers can handle this they say but no manager is ever available. Im out over $700 which they admit is their error but are u willing to refund. I will NEVER book with them again. They assured me that the delay is just do to a high number of current incidents (is that supposed to be reassuring?). Buyer beware! This company does NOT care!