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I should have researched this company first before ordering anything from them, but I thought because they have a deal on Groupon they must be legit right? WRONG! I ordered a personalized Christmas book for my nephew on 12/15/17. I received an email on the 18th stating it had been completed and to expect it within 5-14 business days. No big deal, well it's now 01/03/18 and I am still waiting for my book! They used DHL yo deliver the book. Which from past reviews they have lost books for them. So my book left Arizona on the 18th, ended up in my city in the 23rd, and was then sent to a completely different city on the 28th? And it's just sitting there. This company is a joke and I will never order from them again and I sure will not recommend them to anyone else. Groupon should be notified that this company is awful!
* Dinkleboo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ashley N.'s review of Dinkleboo earned 4 Very Helpful votes
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Hello Ashley,
Thank you for your concerns. After an intensive investigation of your issue, we have concluded one of our shipping providers was at fault. We did send your item out to the correct address and on schedule, but unfortunately it seems DHL misplaced your item. I see one of our agents was able to assist you, and we hope you will give us a second chance. Thank you for your business, and have a fabulous new year.
Best regards,
Jennifer