Ashley M.

I am so fed up with Amazon.de. I've never had any issues with Amazon.com, in all the years I've used it and trying to make my first order with its German counterpart, I am repeatedly locked out of my account, orders canceled and now charged a fee, even though I've been in constant contact with their "account specialists" to try resolving this problem. I was told it was only a verification issue, yet after verifying myself at least 8 times over the phone and email and via website, I still can't place the basic order I was trying to make. And Now they have the gall to charge me too? What kind of business is this? I live and work in Germany. I'm shipping from Germany to a German address. I've verified my payment, email, phone number, bank, etc. and now I'm charged a fee I have to go through my bank to rectify? Not because the order was canceled mind you, because they've seen this "fraudulent order go through too many times" yet they will not authorize a refund. How is that even a thing? I've tried following the conflicting guidance from their "specialists" and have been getting no where. And yet I can't talk to anyone else?