Ashley L.

Order a Santa present from this place on Dec. 4. Didn't get an email until Dec. 18th that the item was not getting delivered until the 26th. Called and asked why everything has taken so long to be handled. Just a bunch of lies. And then I asked if they could expedite the shipping, on them, so that the item could make it for Christmas. Since It was a really important present. They said they would do that. Then today the 22nd I get a message that they have shipped the item and then charged ME for $30 for shipping. I tracked my item, it still isn't getting here until the 26th. When I originally placed my order I got free shipping. This place has disappointed me immensely. Especially since I had an understanding that pottery barn was a well respected company. Will not shop here again.