Ashley C.’s Reviews of Dermstore & more

Ashley's Profile

Review 1
First Reviews
0
Votes 10
Thank Yous 0
Fans 0
Profile Views

270

Contributor Level

Total Points

Skin Care

1/30/16

I bought the BeautyFix box. I actually liked the box but I won't be purchasing anymore. The reason is because I received a product from a brand that used to be at Sephora. The item I received had the label that the product was distributed by Sephora. This brand left Sephora 4 years ago. This product was expired and unusable. I contacted Dermstore and they sent a replacement. However, the replacement was expired and from when this Brand was at Sephora as well. Utterly disgusting and completely unprofessional. I don't understand how a brand can send out expired products.

Comments (0)
171K Views

Helpful (10)

Thank you

Dermstore C. – Dermstore Rep Over a year old

DermStore apologizes for the negative experience with the BeautyFIX box. We would never intentionally ship out a defective or expired product. We get all of the products directly from the manufacturer for each of the BeautyFIX boxes. We were notified by some customers that they received a defective product in the box. We tried to resolve this issue by reshipping a new product and it is unfortunate that this customer received a defective product two times since not all of the inventory was defective.

We would like to make this situation right. Please reply to private message so we can assist you.