I bought two off loading post-op shoes for my Father, who eventually passed away before even trying them. After his death, I wanted to return the unused shoes, hoping for at least store credit, since it was several months later. They told me I was unable to return the shoes, even for credit. They were rude and not helpful. I am a customer who is totally unsatisfied, not with the product, but the customer service. I will never buy from them again! And suggest you look elsewhere if you want complete satisfaction.