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Ashlee G.

Contributor Level

Total Points
121

1 Review by Ashlee

  • DressLily

7/2/15

I ordered three articles from this company. The tank top I ordered has stains on it, one of the dresses I ordered is ripped and another dress is big enough to fit 5 of me. I have e-mailed the company 7 times and sent pictures like I was asked and have heard nothing in return. This company is a crock of Sh**. Not only was the clothing stained or ripped, but the quality of the clothing is unbelievably horrible, if its not itchy the sewing job is a disgrace.
This is by far the worst company I have ever dealt with. I am throwing the clothing away and eating the $50 I paid all because they don't know how to treat their customers and they give everyone a run around. They should get their doors slammed in their faces and not be allowed to do business anymore.
Forgot to mention it took 3 weeks for me to get my stuff when I paid extra for faster shipping.

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CustomerService R. – DressLily Rep

Dear Ashlee,

We want to say thank you for providing us with important information about your situation.
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.

We have received your picture and had send you the email for better solution, please refer to your email.

Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Looking forward to hearing from you.

Best Regards
Dresslily Customer Service

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