Asha M.

On December 13,2023, I enrolled in what I thought was a three-month subscription with Weight Watchers. However, I later discovered I had been enrolled in a full one-year subscription. To make matters worse, I was prescribed medication (Metformin) for weight loss, which caused adverse reactions. When I called on January 5,2024, to cancel the subscription once the three-month contract ended, I was told I had enrolled for a twelve-month contract instead. Despite my repeated insistence that I had only signed up for three months, the customer service representative told me to review my receipt and transferred me to a Watchers representative named Amy from the resolution department. I informed Amy I received several emails welcoming me to the Weight Watchers program but did not receive a receipt or contract. Amy denied me a copy of the receipt. When I asked to speak with a supervisor, my request was declined. I am disappointed by the lack of transparency.