I LOVE this site! I just ordered for my second time, two days ago and it will be here tomorrow! I live all the way in GA, so a while away from IL, and the shipping doesn't take long at all. This is a really great site with SO MANY choices. I've mostly purchased china glaze nail polish, but I have also purchased some Color Club and nail accessories. The inventory these guys have is amazing. The China glaze collection go all the way back to the mid 2000's! I want to tell everyone about this site! I've never ever had a problem with customer service, although I've never needed it because it's so easy to google a swatch of a polish or a review and find out if you want it or not. The shipping rates are normal and so is the customer service. Don't go to sites like Transdesign or 828 or whatever it is. The fact that those 2 only tell you the shipping costs AFTER you give them your credit card info is waaaaay too sketchy for me.