anony m.

I'm on crutches. I don't have groceries and don't wanna hobble out of my house to find sustenance. GrubHub will deliver food, right? Wrong.

I placed my order at 5:15ish. The website said it wouldn't deliver until 6-6:10. Okay, that's kind of a long wait (the pizza place was 8 minutes from my house) but just fine, I can wait an hour. I was getting very hungry by the scheduled delivery time, kept watching the clock tick away until it was past 6:30. I chatted with a GrubHub rep to see what's up. He apologized and said he secured a driver for my food, gave me $10 off my next delivery and said food was on its way. Great! Except a minute later I get a text and email saying grubhub cancelled my order and "already refunded" me. As if that makes it fine and dandy when I've been waiting for my food OVER AN HOUR when I could have easily gone to pick it up myself in a matter of minutes! I called a grubhub rep this time and she told me there's nothing they can do because no driver was available (even though the other rep told me a driver was coming). So I said, "What you're telling me is, whenever I place an order through you, there's no guarantee I will get my food at all?" She apologized and said it won't happen again but I politely told her this makes me very unlikely to order from them again, unless maybe they can offer free delivery on the next one or something. She said that's not an option and suggested I reorder and maybe another driver would be available (but heck no, I'm not gonna wait for another two hours to go through the same thing again!). So I called the pizza place I ordered from directly to see if they made my pizza and if it was waiting for me—it was. That means GrubHub would have just wasted that pizza! So I hobbled on my crutches into my car and drove to go get it, an hour and a half after initially placing the order and waiting around for it AND after way too much hassle than it was worth.

IF GRUBHUB CAN'T EVEN GUARANTEE DELIVERY, WHAT'S THE POINT?

Even on crutches I'm not about to sit around for hours on end waiting for food that might not show up! Do yourself a favor and save yourself the headache and hunger pains: take your business elsewhere.

I have been using SongKick for years now, but not religiously because it is not user-friendly to update my artist profile. The only reason I have kept it is that SongKick monopolizes the feature that synchs tour dates to Spotify.

There is no tech support, and I cannot figure out how to update my profile (specifically how to add newer music videos). Also, when adding tour dates, it refuses to recognize small tour venues, making SongKick utterly useless to the indie artist.

All this may simply be user error, and if so I would love some assistance--but if it makes it harder for the artist instead of easier, what's the point?