Arun M.

I've used Metromile for 3-4 years now. I haven't had to file any claims until one month ago. My car was hit while parked, and needed body shop repair.
1. The reaction time from the claims department was slow. I had to work with my claims adjuster over email (no direct phone line).
2. I spent 2 weeks trying to set up an appointment to get my car repaired. The body shop recommended by Metromile was either not given the claim information correctly, or screwed up on their end... between multiple phone calls and emails I made, a 3 way meeting Metromile setup, and that leading to nothing, and finally another support person filing a brand new claim, I finally got my appointment setup. No idea who screwed up here.
3. This is the real reason for the 1 star. I was told I had car rental coverage. When buying insurance, I was told I can opt in for car rental coverage. I don't remember if I was ever asked for a per-day limit, but here's the thing -- I would expect that the lowest per-day limit COVERS rentals in California for the cheapest cars. But no, the coverage was for $30 a day, and Enterprise charged me $34 a day (+$7 a day, thanks to "additional fees", so $41 a day really). So now if I want a rental car I need to pay $11 out of pocket every day. The salesperson at Enterprise let me know that another insurance company had a deal with them for $29 a day.
It's ridiculous, given Metromile is partnered with Enterprise. I think it's deceptive advertising to say you cover a car rental and then your max amount happens to be less than ANY available car rental in the market.
I tried checking into new quotes, and realized that in California they expect me to email salespeople individually to get a quote. Are they not serious about being in California?

At any rate, I won't be keeping this insurance anymore. Very disappointed.