Arthur W.

I recently bought a bell bike computer ($19.99) fr Dicks' Sporting Good. I bought on a Sunday early afternoon. After that, I went home and assemble that together with my son to put on his bike. It did not power up. I changed to a different CR2012 battery. Same problem. Clearly it is a DOA. Ok, I got it. So I decide to stop by the store to return or replace it.

On Thursday of the next week, I visited the store. The store associate, however, did not want to return this. He claimed this is a computer like item and it has to be returned to manufacture for a warranty work instead. That is just 4 days after my initial purchase date. Some of the associate understood that and helped me make a case that it is a DOA and it never worked in the first place. I kept being polite and argued that the mechandise is a DOA and the store should take care of it instead of me trying to deal with the manufacturer. It eventually was escalated to the store manager. The Store manager came and said they could not allow me to return it, then they could 'give me a favor' by allowing me to replace it with a equal price or more expensive item. Ok, I eventually replaced it with a new one and I made sure it power up before I left the store.

I had a very good experience with Dicks' Sporting Good in the past. I had a old Sole F80 treadmill bought from them and use for over 12 years and it is still solid. However, this time they really pisses me off. Since when did American retail store refused to take back $#*!ty mechandise and customer had to escalate to get the refund.

Because it eventually allowed me to replace, and some of the associate in the store showed common sense decency to help me fight for it, I gave it a 2 star. Otherwise it is a clear one star case. And I am really sorry to tell Dicks' Sporting Good, since you do not care of my experience, I will bring my business elsewhere instead.