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Arthur K.

Contributor Level

Total Points
86

1 Review by Arthur

  • FamilyTime

3/4/17

Customer service / support is the worst! I installed on two iOS devices and it simply does not work. Advertised that you'll get a 3 day trial; false. On 3rd day I requested account to be terminated and refunded. FamilyTime REFUSES to refund my money. They falsely advertise a limited time offer with a 25% discount. As a result they claim this as an upgrade and therefore I do not get the 3 days free trial and you are charged instantly. Nowhere was this disclosed during the initial install process (not upgrade). As to installing on iOS here is what you can expect:

1. IOS features are not robust enough (currently using iPhone 6S on the latest iOS 10. 2. 1)
2. Upon further research it appears that in order to get parity to the Android features they offer one must jailbreak their device.
3. Even if jail broke FamilyTime does not offer features comparative to their Android offering (read features carefully)
4. Location services do not work for us. I am only tracking the device when its at my home even though we've geo-fenced their school via the settings
5. If location services do not work for us then SOS and Pickup features cannot possibly work
6. I cannot see how much time my kids are spending per application
7. I cannot monitor text
8. I cannot monitor call log
9. I cannot monitor e-mails
10. I cannot add specific time frames (approved usage time) to specific applications

In summary FamilyTime for iOS does not meet the needs for a complete Parental control solution.

Do not make the same mistake as I did. FamilyTime is a company that misleads its users, falsely advertises, has extremely poor customer service, is a weak iOS solution and is by far the WORSE parental control application! Look for another solution.

Arthur Has Earned 6 Votes

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