Art H.

Here's my full review and response from fans edge:

Fansedge has this jersey assurance program in case a player gets traded. I had a Kristaps Porzinigis Knicks City Edition jersey, but he got traded, so I took advantage of the program. However, they sent me back a Frank Ntilikina Icon Edition jersey, because they had no City Edition jerseys in stock. Basically, I had to settle for a jersey that I really didn't like. This week, a Kevin Knox City Edition jersey was made available. The whole point of the original purchase was to have the City Edition - it's unique. Fansedge won't budge on letting me switch out the Ntilikina jersey for the Knox jersey. I haven't even touched the Ntilikina jersey - still has all the tags. Now I'm stuck with an Icon Edition jersey that I really don't care for. $110 down the drain, especially for someone who purchases from them, fanatics, and nbastore.com all the time. Never again. Will take my business to Amazon.

Original order #: 193-3037-2052
Replacement order #: 193-3219-6624

When can I expect a resolution? Thanks.

Fansedge - will someone be contacting me soon? The item I want as my Jersey Assurance replacement is product # *******. Thanks.

Julian,
Your 20% coupon didn't solve anything. My original order was for a City Edition. How could you have replaced it with another City Edition if you didn't have any in stock? I had to settle for that Icon Edition which by the way is too tight. You offered a comparable City Edition jersey on your website after the fact, way past the 14 days that Porzingis was traded. Put the City and Icon editions side by side. Are they the same colors? No. Does the Icon Edition have cool skyline graphics on the side panels? No. Does the Icon edition have cool orange and blue ribbing at the neck and arms? No. That's my point. Your policy is flawed. Instead of accommodating a loyal customer's simple request to get a SAME EXACT STYLE replacement jersey, now you're going to lose a customer. If I could give your company ZERO stars, I would. Take a lesson out of adidas.com's customer service - they know how to take care of us. Buyers beware... don't buy from fans edge. There's a price to pay. Better off at Amazon. It's pretty obvious. You have 67% bad reviews and you did nothing to help my situation. Word of advice, bend the policy rules a bit, especially when you don't have an exact replacement in stock. Do you really want bad reviews all over social media?

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Reply from Fansedge

2 hours ago

Hey there! Would like to review this order with you. Can you please update your review with your order number?

Hello Arthur, thank you for your feedback! I am very sorry that you were denied the ability to exchange the jersey for another. Upon review of your order, the Jersey Assurance Policy is to exchange the jersey if the play was traded in 14 days or 90 days of having the jersey. However, you can only replace the item once. Initially when you received the replacement you contacted us about it being too small and wanted to change it for another icon jersey. At that time you were advised that it can not be exchanged again nor could it be traded for a larger size. They advised you at that time that if you needed a larger size that it will have to repurchased in the correct size. Because it was a free replacement, there are no funds to issue back if it were to be returned. For your inconvenience, I have emailed you a coupon code to use towards your next purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian