Artem B.

I was looking for a toy for my nephew and stumbled upon a puzzle.

I've visited the website of these guys to buy it - the main page of the product showed a few screenshots and a quick description which gave the impression of the toy.

So far so good - I've purchased it.

A week later when I received it, it appeared that it's only a part of the whole toy and that I have to purchase the rest which doubled the price and was way beyond of what I'd expect.

So I've contacted them for a refund on the same day.

They've refused saying something like "we won't be able to sell it to anyone else as it's a ‘unique assemble' " (wtf? Really? You are selling the same toy on your website to multinple people!)

But they've changed their mind right after I've opened a dispute on PayPal providing the evidences of the misleading selling page of the toy.

Via PayPal they've asked me to return the purchase to get the refund. But the return shipping price was on me!)

I've sent it back (recording a quick video of me packing it back as it already started to look very suspicious)

It was expected to receive the toy by them within a week. But I waited for a bit longer - 4 weeks since then and a complete silence. No evidence of them processing the case further.

After reaching out to them again directly via email the response was - "we don't provide refunds"

WHAT?

And you know what - it appeared that there was no way for me to do anything on PayPal as it was in the "waiting for the seller to confirm the return" state. And they were trying to take advantage of that: it was clear now that they didn't intend to confirm that at all.

This is so ridiculous.

Now they have the toy and my money.

The only way for me to proceed was to contact my bank directly to report fraud as well as to report these guys to all financial institution for what they do.

Only after sending them this warning they've marked the case on PayPal as resolved and refunded all the money.

At the end I've wasted almost 2 months and the money to send the toy back.

Learned one more time - stick to amazon as you never have to mess with stuff like that there. Or at least read the reviews first to prepare yourself.

JUST STAY AWAY FROM THESE FOLKS!