Arlene H.

I ordered the Nama Juicer on Jan 29,2021. It took them a few days to get me a tracking number (I had to email & ask). The 1st tracking number I received in an email had a direct click link and UPS came up but the tracking number didn't work. I called UPS to confirm & they said that is not their tracking number. I emailed the company again and said tbe tracking # didn't work. I received another tracking number which was through Canada Post this time. It worked when I checked it out so I thought everything was on track. ***Also Note: their emails are not professional and poorly written, this was my 1st RED FLAG. They also don't have a phone number to call them, 2nd RED FLAG. The juicer arrived on Feb 5,2021 but low & behold it was not the Nama Juicer. It was some knock off juicer that is not even close to the Nama. Let's just say I was in shock and pissed. I emailed them right away and they got back to me the next day & asked me to send them photos, which I did & requested a refund. Then I got an email back with an apology & offering me a 20% discount lol...(a discount off what?). Which is not what I asked for... WOW. I responded and said I want a refund & an address to return the juicer. They responded with my tracking # and said my item was delivered. I replied and said I know it was delivered, you sent me the wrong product (hence the photos & my email). They are definitely STALLING, I'm still waiting on an email back. I also sent another email & pasted their Return Policy from the site, saying again I want a refund and the have broken the law. I have a feeling this will be a battle. Another odd thing, the product was $139.99 USD, I paid $188.00 CAD as in Canada & it was through PayPal. On my invoice, it showed an American company address. But when the item arrived the "From" address was from British Columbia Canada. It makes ZERO sense because if it came from Canada, why did I pay a conversion rate for USD. I already called my bank on Friday and next I will look into my options at PayPal if this SCAM of a company doesn't give me my money back. I'm SO UPSET. If you want the Nama spend the money at full price and get it directly from their website. The pics posted below is 1 pic of the actual Nama juicer & the rest is what I received. They MESSED with the wrong woman though, no one does this to me... mark my words I will get my money back and I will slander and make their life hell. It will go beyond a refund... you DO NOT do this to people and think you'll get away with it... not with me you won't. DO NOT ORDER FROM THIS COMPANY... THEY ARE A SCAM 100%.