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DO NOT BUY HERE!
I signed up with ideeli for a long time, but never bought anything, I saw their Ad recently saying "10% off your first order", so I decided to buy a Saint Laurent bag, I placed my order, didn't see the 10% off, so I emailed and asked how do I use it, they email back saying the offer was no longer available (but it is still alive today in their Ad), but for one time courtesy they applied $15 off for my order.
The bag came this week. Terrible packaging for such expensive ($2000) item. I've bought same brand bag from Gilt before and their packaging was way better. The worst part is there's scratch all overt the hardware, the zipper is RUSTED, there's dry glue and scratch on the bottom of the bag, it is definitely NOT a brand new bag, it's either returned by someone after use or it's a vintage one and they sell it in the price of a new bag. I looked at my order and the bag of course is non-returnable. I took photos and emailed their customer service to ask if this is a new authentic bag. No reply after 24 hours.
Ari C.'s review of Groupon earned 9 Very Helpful votes
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Hi Ari,
Thank you for giving us your feedback here on SiteJabber. I believe you've spoke with one of our customer service supervisors who was able to help you resolve this issue and return the item. Due to high volume with the holiday season, customer service has been a little delayed in answering emails. If a purchase is ever damaged or imperfect, our team is always happy to allow you to return an item for a refund back to form of payment.
You should have been sent a return label to ship back the item to us, as this was sent to you via email by the supervisor you were working with. We can assure you that even if this item was damaged it was never used and was a new item. Once your bag arrives back to us and is checked by our merchandising team. We will process the full refund back to your credit card. Please let me know if I can be of further assistance. Thanks for being a part of Ideel.
Best,
Jason Faria,
Director, Ideel Customer Service