I work for company focusing on R&D and I need a lot of non-standard parts that require specific attention. Shapeways so for delivered every single time. The parts come out great but their customer service is even better. My best experience was working with Will Magley. He always makes sure all of my non standard parts get the attention they need and is always willing to find a way to help when anything comes up. They have definitely earned our company's business for years to come.