Ariane G.

It is the first time I use Alibaba services, and here is what happen:

1. Never got my package ( even though they say i received it)

2. They put the wrong address (canada post told me). They say I have no proof but they wont let me see which address they send it too.

3. It is impossible to talk to anyone.

4. The dispute process is voluntary made complicated and frustrating so people will abandon it.

5. I you order many items at the same time, you will have to file a dispute complain FOR EACH ITEM and track the items seperatly.

This experience was a complete lost of time and money. I lost 130 $ and a day of work. BUT THE WORST is that it is obvious that they make money on people like this; THEY take the payment, dont deliver it to you and wont refund you SINCE you have no proof.

AVOID AT ALL COST