Ordered cheesecake and strawberries to be delivered by 12 noon on 02-12-2016. Paid extra for this guaranteed delivery date and time. After waiting 2 hours, called company and waited 25 minutes to speak to rep., was put on hold to "check into my order." When rep. Returned the connection was so bad I could not hear. Called back and was told order had not shipped. My mistake, I thought this company had stores and would send my order to the nearest to me. Wrong. Everything is made and shipped from California. I will never use them again.