April G.

I was supposed to have a package delivered today, so my husband and I put our ENTIRE day on hold to wait around for FedEx. 1:18pm comes and I hear the driver slam his door and speed off. He tagged my gate and drove off claiming that no one was home, and the gate was "locked". The gate was wide open, and there's no place for a lock. I was sitting in front of my front door, which is a sliding glass Door, and you can see inside the house from the front gate. Driver didn't even ATTEMPT to get anyone's attention. He snuck up, tagged the gate, and drove off. Worthless drivers! I called customer service THREE TIMES. All reps (SUPERVISOR INCLUDED) were dismissive, and didn't seem to care at ALL that the driver was too lazy to do his job, and can't seemed to be bothered to check his messages to come back and attempt to redeliver. No one can be bothered to get ahold of this driver to let him know to bring this package back. You mean to tell me that these drivers can't have company phones because they are to dangerous, but sending messages for them to check when they're "stopped" is perfectly safe! Why do these drivers not have CB radios?! Why do these drivers not have a means of instant communication with their command posts?! Now I have to sit in waiting for a SECOND DAY, to see if this driver is going to actually attempt to deliver again, or if I'm going to have to count my change out to drive an hour and a half out of MY way to go get something that was sent for my daughter because CLEARLY the drivers are too incompetent to know how to open a gate. I am absolutely DISGUSTED with the lack of resolution and willingness to help I received today, and I will NEVER send another package via FedEx as long as I live. I can't believe this company has no resolve to even attempt to make this right, nor willingness to try and reprimand their drivers for the speed with which they travel through residential areas where the speed is marked as 25, and they are clearly traveling much faster than that. My husband and I even tried to catch up with him, and couldn't. What an absolutely DISGRACEFUL company!