April C.

Craig the Supervisor was rude, he kept cutting us off and was unable to resolve the problem or tell us why it happened in the first place. He gave no additional information and that is unacceptable that as a supervisor, he could not add to the conversation in a productive way. He had to be reminded that I'm the customer. We had to calm him down on the phone. Additionally It's completely unacceptable that instacart would cause pending charges to my bank account totaling $500 when we did not get groceries. They tried to authorize $250 six times! And when we asked for it to be fixed, we were told 3-5 business day. This caused a significant disruption for my family and no one even cared enough to explain or offer any solution to the problem. All we were offered was a rushed apology that sounded rehearsed because every single person we talked to apologized the same way. I have never experienced a customer service issue this large with instacart. I was extremely dissatisfied and disappointed with how we were treated today, especially when I frequently use this service. I expect better. We will be using Shipt instead.