Alexander C.

I ordered a pair of Coach sunglasses on this site as a last minute gift for my wife for Valentine's Day. I specifically chose this company because they had the product I wanted, and they boasted next day delivery. Well, not only did the next day delivery I paid an extra 40 dollars for did not happen, not in the slightest. After 2 days of waiting for the sunglasses to show up (I had no gift to give my wife), and no communication from Designer Optics whatsoever, I finally reached out and expressed my disappointment. I received a very generic email that stated that the sunglasses I had ordered were not even available to them yet, they were waiting on receiving them. There were no updates, no compassion that the holiday plans I had made were ruined because of their failure, and even after I replied and expressed that I am a very unhappy customer and STILL hadn't gotten the order I had paid extra for, the customer service department just offered a weak and ineffective "apology". No discussion of reimbursement for the shipping fee, no conciliatory measures, nothing. Perhaps this company believes that it gets enough business that it doesn't need to have any regard or concern for its customers. Perhaps this company is just another large corrupt company that benefits from trampling over customers and offering terrible and inept customer service, as long as they meet their overhead financial goals. Regardless, I will never shop here again, and I will advise everyone and everyone to do the same, they do not deserve the business or money of hard working people who just want a fair deal.