Designeroptics.com

I ordered from them a month ago and it still hasn't shipped. I keep receiving emails of them saying that my order is still being processed and to be patient. I'm sick of waiting, they're never going to ship. I recommend you don't order from them, they'll scam you out of your money. Now I have to check with my bank about getting my money back. You're paying for something you'll never receive.

My husband found a beautiful pair of Saint Laurent frames here. We thought that the good reviews meant that they were a reputable retailer. We were wrong.

After receiving the prescription glasses with expensive lens add-ons, my husband noticed that the Transitions XtrActive coatings were not working properly.

First of all, the glasses were covered with spots on the lenses when he received them, which should have been a bad omen. After cleaning the spots off the glasses, my husband tried on the glasses inside and out to test the Transitions lenses. They did not lighten back to clear after being indoors for 10 minutes! The XtrActive coating advertises that they are 35% faster than other Transitions and photochromatic type coatings!

My husband and I have worn prescription glasses for 13 and 25 years respectively and have purchased glasses with different brands and generations of photochromatic lenses. Only photochromatic lenses that have been used for over 2 years or are from Transitions Gen 4 or earlier have such issues with transitioning indoor.

We even took his glasses to a local optometrist with a lab onsite that offers the XtrActive coatings to have them analyzed. The optician said that the speed of the transition did not coincide with the XtrActive product.

Dealing with the company has not been that easy. Multiple back and forth exchanges have finally coaxed the company to allow my husband to send the glasses back for analysis.

My husband is now without glasses and has a prescription strength that requires correction 24/7. We are traveling soon and this is a real letdown.

I advise anyone with a need for prescription glasses to look elsewhere.

I would give zero score to his business, they received the order claiming in stock, then you will be waiting an order that never arrives, when you feel scammed and try to cancel it, get refused, for, until you complained them with bank they sent a packaged, returned immediately, a month past, they still not process the refund, should avoid business of this when you make online purchase!

I'm usually good at reading reviews before purchasing from the off brand websites. I had a pair of the frames and broke them. So, when I say them on the website. I didn't jump to purchase. I wanted months and still never read the reviews. It is going on a month and as everyone I received an email stating the glasses are at the warehouse and waiting. So, with that being said. This scam place might not be on the country.

I ordered a pair of glasses 5 weeks ago. I sustained a brain injury which affected my vision and now need glasses. I didn't seen an option for prism lenses and called and asked customer service who said to just email that I needed them and I was told there would no no extra charge. When the glasses were done (I paid when I ordered od course), I received an email I needed to pay another $40 for the prism lenses. I replied saying I was told they would not cost extra and I also tried customer service but was unable to reach anyone. Weeks later, when I finally did, the man was incredibly RUDE, claimed they had not received an email from
Me and still made me pay the $40. DON'T USE THEM. I'll see if anything actually arrives. This has been a nightmare.

I tend to be wary of online-only retailers other than the Big Names everyone knows. I always Google the name to make sure it has some positive feedback, especially if what I am buying is priced well. A quick searched suggested DesignerOptics.com was legit and it turned out to be true. I got a confirmation email from them right away, a tracking number the following day, and the glasses a few days after that. Communication was great and the glasses are exactly what I was expecting. Thanks!

Took online order for Furla frames that were supposedly in stock. Then came the computer generated emails that they were trying to procure them. Instructed them via email to cancel the order. No confirmation. Tried calling, no answer. Put in a claim with Paypal. Finally, weeks after they sent the frames anyway. Immediately returned the unopened box per their instructions. Confirmed via tracking that the frames were received. Still awaiting refund. I see their standard computer generated bot response to negative reviews. Beware of this business.

Not an honorable company. Designer Optics website says they don't accept used returns; yet they sent me used glasses with skin oils on the lens and nose pads. Even at that they took over a month to fill the order. Then they refused to let me return the glasses because they were "used."

The glasses I got weren't the same color as the ones depicted on the site and didn't fit. Upon returning them I was charged $10, which only appeared on the website after I got into an argument with support about it. Their "we care about your satisfaction" $#*! isn't accurate. Plenty of other vendors out there.

I ordered Tommy Hilfiger sunglassed almost a month ago and have not heard of it being ever shipped. I only received an e-mail at the time of making the order and 4 days later informing it is still being processed. I am getting a bit concerned and dissatisfied of such long order processing times.
I shopped from US to Australia from different sites previously and I receive my goods pretty quickly via air.
I have just contacted Designer Optics requesting update on my order shipping status.

I am having a second thought if I will ever reccommend Designer optics and definitely not going to order from them again.

I ordered the Colored Havana Tom Ford 5313 glasses. I've had these exact glasses in the past I was looking to replace them and when they arrived not only are the frames not the correct color they are almost black and not the "tortoise" like color they are supposed to be but the lenses are giving off a Blue Aura all around where they meet the frames. I immediately contacted customer service where they are trying to tell me this is "Supposed" to be there and telling me the color is correct. When neither aspect is correct. I'm HIGHLY disappointed and very upset! I will NEVER order from here again!

You order will supposedly ship in 1-5 days, that doesn't happen. I emailed them, got a canned reply just like other people did. Saying how busy they are and that they're working on my order. I emailed again after hearing nothing more from them. Was told the sunglasses I picked are not at their warehouse, but can probably be received by them from the manufacturer in a few days. At this point, I had already filed a complaint with PayPal after reading numerous poor reviews. I informed PayPal of the latest reply and thankfully, PayPal refunded what I spent. DesignerOptics then emails me and asks if I would like to choose some other brand/style since there was an issue with what I ordered. Nope, I'm finished with this company. Meanwhile, the sunglasses I wanted are advertised a few different times for different prices by this company if you search on google/safari

Orders 5 frames for almost $700 return three pair in original packaging because the size wasn't a great fit …. Didn't receive half of that back… my glasses require prescription if I would have kept them. In return they charged me for frame damage / not true … and every thing they could to keep my money. I return asp once I knew you had only 14 day to return… I was hoping to receive all eye wear at one time but they shipped every thing at different times …. If you don't have money to loose don't order from them … they didn't even have the correct order number on my order. So if I had not called I wouldn't have received any thing back … also the most expensive glasses were the ones they said were damaged … Go in if possible. With that being said they receive the first and last order from me… I pay good money for glasses but I still don't like just giving it away …

I got the Persol folding sunglasses and they seem to be authentic (which was a small concern given the low price) and I was very happy with them. I say WAS because I left them at the park on like the third day I had them! So mad but I'll be getting another pair from the site so I guess that is a review in itself.One thing is that I paid for 1-5 day shipping and I got them on the 6th day but other than that, great experience.

After reading so many bad reviews I was super skeptical about ordering from them. I placed an order anyway and my glasses came standard shipping and just over a week as you can see from these photos they're completely legit Box case and also inside glass tag with the company's glasses code to verify. I'm sure some people have had a bad experience like any other business but I will definitely order from them again I bought these glasses originally from Sunglass Hut for $340 I paid $200 less through these guys, definitely buy from them again. I entered the CLG code on Certilog and it came back certified authentic.

Do not ever order anything here. It's a scam. They are happy to take your money, but you will never receive anything. They will tell you that somehow they don't have what you ordered but are 'in contact with the manufacturer'. Translation, they will string you along, and never ship anything.
Let's see how long it takes for my refund.

If you need something fast and pay extra for overnighted don't expect them to ship fast! Wasted 3 days! Wish I ordered somewhere else initially

I ordered a pair of Coach sunglasses on this site as a last minute gift for my wife for Valentine's Day. I specifically chose this company because they had the product I wanted, and they boasted next day delivery. Well, not only did the next day delivery I paid an extra 40 dollars for did not happen, not in the slightest. After 2 days of waiting for the sunglasses to show up (I had no gift to give my wife), and no communication from Designer Optics whatsoever, I finally reached out and expressed my disappointment. I received a very generic email that stated that the sunglasses I had ordered were not even available to them yet, they were waiting on receiving them. There were no updates, no compassion that the holiday plans I had made were ruined because of their failure, and even after I replied and expressed that I am a very unhappy customer and STILL hadn't gotten the order I had paid extra for, the customer service department just offered a weak and ineffective "apology". No discussion of reimbursement for the shipping fee, no conciliatory measures, nothing. Perhaps this company believes that it gets enough business that it doesn't need to have any regard or concern for its customers. Perhaps this company is just another large corrupt company that benefits from trampling over customers and offering terrible and inept customer service, as long as they meet their overhead financial goals. Regardless, I will never shop here again, and I will advise everyone and everyone to do the same, they do not deserve the business or money of hard working people who just want a fair deal.

I'm shocked people, designer optics sends broken glasses, I ordered Dolce Gabbana and they came to me broken. Sunglasses were very expensive, what should I do now, will you send me new glasses that are not broken?

The worst online shopping experience i have ever had more than one month still didn't receive anything

Serial number etched on the exterior temple side clearly visible. Looks counterfeit and I'm very disappointed.

Beware - Fake "designer" glasses, poor quality lense and customer service who doesn't seem to understand our concerns.
We ordered a pair of Oakley glasses, the price was comparable to the other stores we looked at. We ordered from Designer Optics. We finally got the glasses and noticed immediately that the left lense seemed like it was damaged or something. Maybe forced into the frame? The right lense didn't have the issue I saw on the left lense. So I took the glasses to our local optometrist and he confirmed two things. The left lense was not put into the frame right and two... They were not real Oakleys. I even checked myself to confirm that they were fake. I let customer service know both of these issues. Their response was "As per our modern machinery, we did confirm that the lenses were made correctly, as ordered." It's like they didn't even read what the issue was. We don't expect to pay the price we paid for a pair of FAKE designer glasses. You can see in the photos that the lense is not right. You are NOT supposed to see that in your lenses. They say they only purchases their glasses from reputable sellers. Well maybe they are getting scammed, but I'm sure they are fully aware the glasses they buy are fake. I disputed the charge with my bank.

Don't go near them to buy any of their products. Pathetic customer service that dont even answer their phone if there is a problem! I have never had so much trouble as I have had with Designer Optics!