A P.

It was a good 4th of July, I started this Burgerday with some nice games and handmade burgers. I finally got another power adapter to work with my Windows Lenovo Tablet and I was saying goodbye to long charges. Considering a switch, I looked for the tablet I was previously looking for: The beautiful Lenovo Tab2 A10-70.

Finally released, I did a bit of searching and found it strangely listed on a jewelers. Seeing the mixed reviews, I gave them a chance because there's not a lot of options for this item in Europe (only being sold and supplied in Germany).

I placed my order well aware of the lead time until the 25th July 2015. Before this date, I had a ticket that Nigel O'Hara decided to raise themselves just two weeks after the order date.
The ticket told me:
"Thank you for your recent order with nigelohara.com. As your item was ordered specifically for you on the 'available to order' status, we are currently awaiting delivery and are working hard to have this with you quickly. We have arranged to upgrade your order priority to ensure same day dispatch when your item arrives. You will receive an email and a text message on dispatch of your item. Please do not hesitate to contact me through our ticket support system if you have any further queries or require a refund."

I knew that the item would be ordered in, so found it a bit bizarre. I thought nothing of it and waited until the estimated lead time provided by the company itself.
I next approached the company on the 29th July 2015, a few days after the lead time and a sensible one because the 25th is a Saturday! Very few companies can despatch an item on a Saturday or even receive deliveries from suppliers on those days. I asked for them to provide me with an updated lead time on the item or if their purchase order was overdue (having done this job previously myself when I was younger, I can certainly understand suppliers not sending items on time).

I got my response today:
"Thank you for your email. Thank you for choosing www.nigelohara.com Unfortunately, we must regretfully inform you that despite our best efforts, we will not be able fulfill your order due to supply difficulties that we have encountered. Understandably, this is the most unfortunate of circumstances and we sincerely apologise for any inconvenience this is likely to have caused. Alongside our apologies, we can of course arrange a full refund as a matter of urgency or alternatively, an exchange to a similar product at a reduced cost (where possible). Please inform us how you wish to proceed as we would like to get this matter resolved for you as soon as possible. Your understanding is very much appreciated. "

>My understanding is very much appreciated
You do not have my understanding. The reason you do not have my understanding for the following reasons:
- The item is still available for purchase on your website
- You expect me to just want another item, as if I had no idea of what I wanted in the first place
- You took my money and were happy to keep it in your account while this item was unattainable
- There was no effort on your part to inform me on the due date, or to chase the purchase order before I prompted

I am not sorry for not accepting your non-apology. I would recommend others to avoid this terrible e-retailers in future.