I bought a ticket for an online concert. When the time came it would not let me log in. After 30 minutes of frustration I contacted their support. After much back and forth, and condescension on their part( yes, I know what the play button looks like) they told me they could not find my account (what? You took my money and you just had me change my password three times!) Then I was told to create a new account and they would send an access code but to get to the new account page you had to click new purchase! When I asked for a refund they stopped replying to my messages. Did I mention this took about four hours?