Everything went well from start to finish! Best customer service from online, through email, over the phone, in person and with delivery! We made the purchase on December 23 and had them delivered on January 22 per our request as our kitchen was still being updated. For the delivery day, (and the day before) the communication through automated text was an added bonus and made the whole experience effortless! This my first major appliance purchase ever and I had only two options for the quality of items I was looking for: Grand or ABT. ABT won for service and cost of Products! Hands down!