Antonio C.

I contract Transglobalexpress services to send 13 parcels from the UK to Spain.
The boxes arrived externally damaged and they broke my printer. I started a claim and they refused to refund the money (only 40 pounds) because I couldnt provide a photograph of the internal packaging. I didnt know the printer was broken until I connected it to my laptop to print a document and I realized it was internally damaged. I had taken a few pictures of the boxes (externally) just in case, but I threw the boxes away as I thought the printer was not damaged. This was not enough as I didnt take a photograph of the internal packaging. It is ridiculous. I had an insurance covering 1800 pounds (actually for nothing).
I spent my time and money calling the customer service (almost a week of emails and calls) and then they are not able to give me the money (only 40 pounds).
Never again with Transglobalexpress.