ANTIOPI K.

Dear ANTIOPI,

Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.

For the shipping time, we do not know which country you are in, for the country like in Africa, there will be 12-45 working days for the standard tracked shipping way. For more information, please refer to this link: https://www.yoins.com/Yoins-International-Deliveries.html. And because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues, the delivery will take l little longer for the other countries, but if you meet this kind of problem, please contact us.

For what we missed to send you 2 items, would you please send us a photo of outside package bag and the shipping label, and check if there is any damage on the package like holes or openings? After checking it, we will give you the solution.

Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:

A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.

We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,
Chanring