Anthony S.

My son and I purchased 2 of the SDCC 2019 10" Charmander shared exclusives while@ SDCC 2019. We bought them on Sunday, the last day of the con with less than a half hour left before close even. The booth was chaotic and understandably so, if I was a employee there I'd be itching to get out fast as well. The items we bought came packaged 2 per case, so asking for 2 prompted the employee to hand me a sealed case. Much later after the close of the convention we opened the package to discover our 2 items did not have the SDCC exclusive sticker them, only the Target exclusive sticker. What a bummer! I had seen employees placing stickers on the items as each one sold, but didnt even think twice about ours not having this sticker. I took the time to email EE about the issue and after more than a few emails back and forth over the last few months I did receive a phone call from a gentleman informing me that EE did in fact manage to acquire some additional stickers from Funko to send to my son and I. To my knowledge they have not yet been mailed, but after a few weeks with no communication and getting a phone call now after most hope had been lost, I know that they have at the very least attempted to resolve my issue and for that alone I am grateful. For any company to work so diligently on a resolution of such minimal importance to everyone except me speaks a lot to the type of people that they have working for them. I hope the stickers do one day arrive, but if not no big. The phone call from a genuine, real person over just another email was a great way to show a customer they are important.

Thank you Entertainment Earth and I look forward to checking the mail and finding my stickers one day soon!