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I sent them a package for international shipment in export worthy packing with linear dimensions of 78". Their website quote tool guarantees shipment by weight for packages under 80". The shipping charge came to about $200. Along the way it was repacked causing the dimensions to exceed the 80" limit. If my supplier could export pack it with 78" there is no reason a repack should have caused the dimensions to change. More importantly, I wasn't informed that they had repacked it resulting in the change to over 80". If I had been I would have cancelled the shipment. The revised shipping charge was $740. Imagine, $200 to $740. I'm asking them for a refund of the difference. It appears to be falling on deaf ears. If they don't make good on it, I will be taking it to TINA.org that's Truth In Advertising and possibly a few other consumer protection organizations. I also see a lot of dissatisfied customers so I may pursue a class action law suit as well if any of you are interested.
Anthony N.'s review of MyUS earned a Very Helpful vote
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It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us...
Hi Anthony. Thank you for expressing your concern. We see that this package was measured at 82" total, making it oversized. Dimensional weight would apply once a package exceeds 80 combined linear inches. This information is available on our website so shoppers can be aware of shipping costs ahead of time. Please continue to follow up with our team so we can provide on the best assistance. Thank you!
>> https://www.myus.com/faq/#/faq/Shipping-Rates/dim-weight
>> https://www.myus.com/pricing/