Anthony M.

I booked my flights for my fiance and myself for our honeymoon and added the travel insurance. A few days later, I realized myself and my fiance were already covered under an insurance policy I currently have have. I called Manulife to cancel the insurance policy and they directed me to flighthub since I did my booking through them. I also noticed that through Manulife, you can cancel your policy anytime prior to your travel date.

After explaining to the CSR that I wanted to cancel the policy as it was not needed and I was covered, the CSR said it would be no problem to help with that and then put me on hold for 5 minutes to process the cancellation. After several minutes, the CSR returned and said she was not able to cancel the policy because 48 hours had passed since my booking. The policy is through Manulife, and Manulife lets you cancel up to immediately before your booking. Why will Flighthub not reimburse me my money?

This is not the first issue I've had with Flighthub, but it will be the last issue as I am not booking with them again. Too much of a headache to try and make any changes to bookings.