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Anthony J.

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1 Review by Anthony

Cool Frames

  • Cool Frames

“Customer service lacks”
3/8/24
Verified purchase

Both the of the eyeglasses purchased from cool frames are excellent, no complaints about the quality of the product. Customer service response is something that truly lacks. The Cartiers didn't match the picture, no offer to make it right assuming the picture was wrong an apology with explanation would been sufficient. My last order I got no response from customer service when I questioned my lens prescription.

No response to email.

Reason I chose this business:

Price. For a discount I guess you don’t get customer service.

Service
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Daniel W. reviewed Cool Frames
4/27/24

Good price. Easy to navigate site. Hopefully delivery is equally good

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Julie H. reviewed Cool Frames
4/27/24

I ordered glass frames that were the same as my originals to fit my lens's. The were delivered.