Anthony G.

I place an order on April 4th. Part of the order was shipped. I understand the rest of the order was a pre-order for new Tamiya release. Now that Tower Hobbies was bought by Horizon Hobbies, Tower hobbies Award winning customer service is gone. You have to do this, live online chat. I tried contacting them through email and I never received a response. I did get a Case number sent to my email stating that they would look into it and I never heard back. Returning to the order Tower Hobbies does not update you on status. So placing my $1000 order in April, we are now at the end of August And I had to jump through hoops just to get some answers. I will never order from tower hobbies again. Tower hobbies used to be the best But this is clearly past tense. Do not order from tower hobbies do not order from horizon hobbies find someone else. Here's a tip Amain Hobbies has a phone number on the top right corner of the website. If you Google customer service for tower hobbies, they give you this phone number that is just a message, and then it hangs up on you. I added some photos of the stupid live chat.