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They have HORRIBLE customer service! I have been trying to reach these people for 2 weeks! I have sent emails and the phone number listed is not a working number. I am starting to think this site is a scam and I am going to call paypal and dispute the payment and get my money back. So disgusted with Eric Dress right now
Antanette T.'s review of EricDress earned a Very Helpful vote
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Hi dear friend,
I am so sorry that you can not reach us via phone number. Could you please re-check the number? We are in China, maybe you could try with 010 ahead the number.
And here are our customer service email address: service@ericdress.com
Please check that again. Please be sure to check your spam folder if you don't see it in your mailbox. Thank you so much.
Because our dresses, especially wedding & occasion dresses, need a few days to tailor, so it do takes time to get.So sorry about that!
If that is ok, could you please offer me your order number and your email address via private message, I will contact our service manager to reach you as soon as possible.
Thank you.
Ericdress