Anshu S.

I was trying to transfer money through Western Union online. But it is not letting me to transfer its asking me to use another method to transfer. I called my bank and they told me that it shows nothing at Bank's end if any transfer was initiated or cancelled. So they asked me to contact Western Union instead. I called Western Union spoke to 3 different people. Spoke to Tanya first she was helpful said I have to go to WU physical location to do the transfer. But I wanted to do it online then she transferred me to Sharlene or Sharlee such a rude representative. People like her leave a bad reputation for the whole company. She was very rude. Was not even answering my question. Seems like she was not even understanding what I was asking. WU should get rid of such employees. Then she transferred me to Mavick who was very helpful and was able to answer why I was not able to do the transfer. Please I request WU to keep employees who understand customer's issues instead of wasting our time. Please get rid of employees like Sharlene who are leaving a bad reputation of the firm. Date of Call March 4th 2021. Time 5:23PM PST.