Anonymous U.

One day, I was suddenly logged out of my Coffee Meets Bagel account. Problem was it was linked to an old phone number, so I had no way of getting back in.

I reached out to customer support and they gladly updated the phone number linked to my account, but this took a few days to do. Would've been easier if they had a self service tool to do it like other dating apps.

Unfortunately once they updated the phone number on my account, it supposedly triggered all these security flags and I had to submit a selfie to verify my identity. They refused to tell me why, and upon asking them to delete my personal information they also refused. In every email, they keep blabbering on about "safety of our members will always be our number one priority" and just blandly linked me to their terms and conditions page.

Would be nice if they could highlight exactly what the issue was instead of bringing me to a page with a whole wall of text. It's like I'm asking for something in school and they've just dump an encyclopedia in front of me, expecting me to find the answer among the hundreds of pages in there.

All this - after I simply requested for the linked phone number on my account to be changed.