Anonymous M.

This is the first time I've ever felt compelled to write a review on a company. I am astonished at the horrible customer service provided by Tobi. I decided to return a few items since the quality of the items were poor. I sent out my return on August 30th from NYC. I have yet to receive a refund or even a confirmation of receipt. At this point I have reached out to ever department at Tobi several time. I have probably reached out 30+ times because I am concerned that this site is a scam or that my return has been misplaced. Despite continuously emailing and following up, the only response I have received was a generic response saying that the refund process takes around 14 days. I am now past the 14 day mark and have received no acknowledgment of my emails since. Email is the only way to contact ANY department at Tobi. I have tried contacting every department to see if I can at least receive a response from someone that works there. Coming from someone who has never written a review before, PLEASE DO NOT SHOP HERE. It is not worth the aggravation.

I will provide an update if the situation improves.