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The expert Lani_S said she would complete something in a week and didn't do anything! I Googled her username and the site while I saw many upset costumers (completely public) saying she didn't do thing in a timely manner or at all. Beware!
Anonymous C.'s review of JustAnswer earned 3 Very Helpful votes
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I had a tax question I needed answered. I could go to IRS and get an answer for free but would...
I was told it was $5 but was charged $65 for someone to tell me to get legal aid.
Hello,
Thank you for getting in touch with us about this. I'm sorry to hear that you didn't receive the assistance that you needed. Typically customers receive a response within minutes. If you have not heard back from the Expert that you were working with it may be that they have been working with other customers on the site at the same time. You can also reach out to Customer Support 24 hours a day at support@justanswer.com or through the Contact Us link and we can work to find you a new Expert who can continue to work with you.
We will reach out to you privately in order to gather some details about your account and will work with you to resolve the issue.
Regards,
Adam